A customer calls our office or submits his/her information online to us. A customer service representative explains our process and how much they can expect to get paid for their vehicle. Once our cash offer is accepted, a date/time that is convenient with the customer is arranged. We typically require the Title/Ownership and keys for the vehicle(s) being purchased.

The day that the vehicle is scheduled to be removed, the tow truck operator will call you well before he is scheduled to arrive. Once confirmation is made with our tower, he arrives on time. The tow truck operator completes the "Receipt of Removal" slip supplied. This receipt documents that we are purchasing your vehicle for salvage.

The receipt of removal documents:

• Your Name
• Your Address
• The Date/Time of Removal
• Your Contact Telephone Number
• Vehicle Year/Make/Model
• VIN (Vehicle Identification Number)
• Amount Paid for the vehicle

Then both our customer and the tow truck driver signs off on the receipt, and a copy is given to the customer for his/her records. The amount of cash our customers were quoted is then paid out and the tow truck operator then places your vehicle safely on the tow truck and leaves with the vehicle.
 

Once your vehicle is towed to one of our nation-wide facilities, it is placed on a hoist where all the following is removed from the vehicle

• Battery
• Tires
• Glycol's (Coolant/Antifreeze)
• Transmission Oil
• Fuel
• Engine Oil
• Mercury Switch (on some vehicles)
• Brake Fluids

The vehicle is now prepared to safely be compacted without having any hazardous materials contaminate the earth.

• Batteries are recycled for lead and plastics - all acids are neutralized and disposed of.
• Tires are dismounted from the wheels and are recycled for rubber to be used for various applications (i.e. asphalt, new tires, rubber floor mats...etc)
• Coolant is typically filtered and reused.
• Transmission Oils/Engine Oils/Brake Fluids are filtered and recycled to be reused in many industrial and residential applications (i.e. clean burning furnaces)
• Fuel is separated and safely contained.
• Mercury Switches are separated and sent to safe storage.

Once the vehicle is prepared and compacted, bundles of 16-26 compacted vehicles are typically shipped off to large metal processing plants where they are shredded and separated. Around 76% of the average car, by weight, is made up of metal. Most of this percentage is sheet metal. The overall metal content, however, has declined in the past few decades due to the introduction of non-ferrous metals and plastics incorporated into vehicle design. Of metals used presently in vehicles, approximately 98% is recycled and recovered by shredding operations which is then developed by the steel industry and re- smelting facilities.

Other materials commonly found in vehicles (Plastics, Lead, Aluminum, Copper...etc) are typically separated and recycled for a variety of uses. Using our process roughly only 2% of a vehicles total materials are sent to land fills.